About Us - Pretect | Your IT Superheroes Since 2008

Zachary Wilcoxen

President

Leadership IT Strategy Business Growth

Steven McLeroy

Service Manager

Team Leadership Process Improvement Client Relations

Kellie Plemons-Upton

T1 Support Agent

Customer Support Ticket Resolution Communication

Devuan Washington

T1 Support Agent

Customer Support Ticket Resolution Remote Assistance

Jacob Wilcoxen

Systems Administrator

Server Management Network Security Automation

Michael Kolodzy

T2 Support Agent

Advanced Troubleshooting Escalation Support Mentoring

Our Journey: From Austin Startup to IT Superheroes 🚀

Discover the story behind Pretect's evolution from a small Austin startup to a trusted technology partner

2008

The Beginning

Founded in the heart of Austin's tech scene, Pretect was born from a vision to make enterprise-level IT services accessible to growing businesses.

🏢 First office in Austin, TX

2012

Expanding Our Reach

As cloud technology emerged, we expanded our services to include cloud solutions and cybersecurity, becoming a comprehensive IT partner.

☁️ Launched cloud services division

2016

Major Milestone

Successfully managed the IT integration for the $9.3 billion Lennar and CalAtlantic merger, proving our capability to handle enterprise-level challenges.

🏆 $9.3B merger IT integration

2020

Digital Transformation

Led the Department of Treasury transformation, improving letter accuracy from 85% to 99% in just one year using our Lean Workout methodology.

📈 85% → 99% accuracy improvement

2024

AI & Innovation

Today, we're at the forefront of AI implementation, helping businesses leverage artificial intelligence while maintaining our core values of adaptability, proactivity, and efficiency.

🤖 AI services launch

Our Core Values: The Foundation of Our Success 🎯

These three principles guide everything we do, ensuring we deliver exceptional service and drive your business forward

🔄

Staying Adaptable

In the ever-evolving world of technology, adaptability isn't just a skill—it's our superpower. We continuously evolve our services and methodologies to meet the changing needs of your business and the technology landscape.

📱 Embracing new technologies

🔄 Flexible service delivery

🎯 Customized solutions

⚡

Being Proactive

We don't wait for problems to arise—we prevent them. Our proactive approach means identifying potential issues before they impact your business, ensuring continuous operations and peace of mind.

👁️ 24/7 monitoring

🛡️ Threat prevention

📊 Performance optimization

🚀

Creating Efficiency

Every solution we implement is designed to streamline your operations and boost productivity. We believe that technology should make your business more efficient, not more complicated.

⚙️ Process automation

💡 Smart solutions

📈 Performance gains

Our Culture: Where Superheroes Thrive 🦸‍♂️

At Pretect, we believe that great technology starts with great people. Our team culture is built on collaboration, continuous learning, and a shared passion for helping businesses succeed.

🤝

Collaboration

We work together as a team, sharing knowledge and supporting each other to deliver the best possible service to our clients.

📚

Continuous Learning

Technology never stops evolving, and neither do we. Our team is constantly learning and staying ahead of the latest trends.

🎯

Client Focus

Your success is our success. We're passionate about helping your business grow and thrive through technology.

16 Years of Experience

24/7 Support Available

500+ Happy Clients

99% Satisfaction Rate

Meet Your IT Superheroes